Warranty and Refunds

 

SALES TERMS AND CONDITIONS

 

It is the buyer's responsibility to check if the item is available for the buyer's country and whether the media is playable on the buyer's equipment. 

Availability and Shipping

Availability of films in your country depends on our contracts with distributors and producers. When verifying shipping address please check product availability for your country. 

Media System and Region coding

Most of our films are region free. DVD's are produced and duplicated in two formats: PAL and NTSC. PAL is the most common system used throughout the world.  NTSC is primarily used in the U.S.A., Canada, Japan, Taiwan, South Korea, the Philippines, and Mexico.  Please see the MAP if you are unsure of your system compatibility. http://en.wikipedia.org/wiki/Image:PAL-NTSC-SECAM.svgMany DVD players can play both NTSC and PAL.  Please refer to your player’s manual if unsure. 

Before checkout please verify your preferred media.

Ordering by Purchase Order

All goods remain the property of Contemporary Arts Media until they are paid for in full.  Payment is required within 21 days of invoice date and late payments will attract a 5% surcharge.  Without payment of your invoice you do not have the requisite license. Using the films without payment after 21 days is illegal and in breach of international copyright law.  

Warranty and Refunds

All orders are accepted on a firm sale basis.  Although  all precaution has been taken to provide you with a good quality copy, still some players might have problems playing the DVDs. If you notice any problems, please contact us and we will replace any defective film free of charge.

Preview Policy

For a growing number of our films we provide screeners through our website. Previewing films - ordering and receiving films on approval - only available 1/for educational institutions and 2/ for selected films. Please contact us as prior consent for “On Approval” items is required.  The customer is responsible for all postage and handling costs. 

 

ORDERING AND PAYMENT DETAILS

 

How to order 

You can place orders with us on-line, by email, post, fax, or phone. Please see our contact details below. Educational institutions and libraries may place orders with a purchase order. Proceed to checkout and fill out the purchase order form. All other customers must pay prior to shipment of products.

If you prefer, contact us at:

(Australia)
order@artfilms.com.au
Phone/Fax: +61 3 9419 2613

(UK)
order@artfilms.co.uk
Telephone: +44 208 265 1752
Fax: +44 207 117 5174

Australian Orders (artfilms.com.au)

All orders are invoiced in Australian Dollars. 

Please use our currency converter to estimate your costs if outside of Australia.
Australian customers: GST is NOT included in the prices. Postage costs are automatically calculated when ordering online. 

International Orders (artfilms.co.uk)

All orders are invoiced in GBP

Please use our currency converter to estimate your costs if outside of United Kingdom.
Uk and European Customers: VAT is NOT included in the prices. Postage costs are automatically calculated when ordering online. 

Payment Details

We accept payment by Visa or MasterCard, by direct bank transfer or by cheque. Cheques are payable in AUD or GBP to "Contemporary Arts Media". CREDIT CARD: through PAYPAL's Secure portal you can pay by credit card. Please note that you do not have to be a PAYPAL member for this transaction, though you might choose this option for your convenience. Credit card payment will incur a 3,5% surcharge. 

DIRECT TRANSFER (for Australian customers) in AUD: 

A/C Name: Contemporary Arts Media 
Bank Name: ANZ
BSB: 013 435
A/C No: 450854302
International Swift Code: ANZBAU3M
Bank Address: 307 Clarendon St, SouthMelbourne, VIC 3205, Australia
Reference: Your invoice Number
Remittance advice: accounts@artfilms.com.au

DIRECT TRANSFER (for international customers) in GBP: 

Bank: HSBC Bank Plc
Address: 196 Oxford Street, London W1D 1NT
Sort Code: 40-05-16
A/C No: 51638939
Account Name: Contemporary Arts Media
Remittance advice: accounts@artfilms.com.au

CHEQUE / BANK DRAFT 

For non-Australian customers who checkout with a Purchase Order a A$15 bank charge is added. 

Mail your cheque / bank draft to:

Contemporary Arts Media
PO Box 1098, Collingwood, VIC, 3066
Australia


We hope that our films are helpful in  your educational program and look forward to a continuing relationship.

Contemporary Arts Media - www.artfilms.com.au
ABN: 47 107 103 382   ACN: 107 103 382

Artfilms Ltd  www.artfilms.co.uk
Registered in England CN: 7560844 - VAT Registration number: 
129161913