Frequently Asked Questions

 

After more than a decade of supplying DVDs to academic and public libraries and private individuals we understand that your needs may vary. 

That’s why we are very flexible! Let us know what you need and we will try to accommodate. Feel free to contact us and you will usually get a response within 24 hours. However, here are a few questions that people regularly ask us:

 


Q: How do I order from artfilms?

A: Please order ONLINE!

It is easy, safe, convenient, instant, you will receive confirmation. If they are unable to pay by credit card or by PayPal institutions can submit Purchase Orders and pay by bank transfer.

Please register and login on the website. The system will remember your details. It is especially convenient for schools: after logging in as a school the high school discounts will automatically displayed. 

Shop Online: browse, add films to the cart, or create a "wishlist" first. You will find all the features you would expect from an online shop and more. 

Order by Email: order@artfilms.com.au  email order will be accepted if you don't have any other option but please use the website to place your order.

 

Q: What currency can I use to pay for my order?

A: All prices on the website and in our catalogues are in Australian Dollars. All orders are invoiced in AUD.

You can use our website's currency converter to estimate your costs or check http://www.xe.com for general exchange rates of the day.

 

Q: Do I have to pay tax?

A: Australian Customers will be charged GST respectively. please note that GST is included in the prices but will be added at checkout.

Other international customers will not be charged any additional tax.

 

Q: How can I pay for my order?

A: You can pay by Credit Card, PayPal, Bank Transfer.

Paying by PayPal

When you order online the website will direct you to PayPal for secure payment by credit card. Please note that you do not have to be a PAYPAL member for this transaction, though you might choose this option for your convenience. Credit card payment will incur a 2.7% surcharge. PayPal payment has 3,8% surcharge.

Bank Transfer

DIRECT TRANSFER: FROM ALL CUSTOMERS EXCEPT FROM THE UK in AUSTRALIAN DOLLARS

A/C Name: Contemporary Arts Media
Bank Name: ANZ
BSB: 013 435
A/C No: 450854302
International Swift Code: ANZBAU3M
Bank Address: 307 Clarendon St, South Melbourne, VIC 3205,Australia
Reference: Your invoice Number 
Remittance advice: accounts@artfilms.com.au

DIRECT TRANSFER: CUSTOMERS FROM THE UNITED KINGDOM
Please pay your invoice in GBP to 
Bank: HSBC Bank Plc 
Address: 196 Oxford Street, London W1D 1NT 
Sort Code: 40-05-16 
A/C No: 51638939 
Account Name: Contemporary Arts Media 
Remittance advice: accounts@artfilms.com.au

Cheque/Bank Draft

For Australian Customer a check processing fee of $5 will be added to the invoice.

For non-Australian customers who checkout with a Purchase Order a A$15 bank charge is added. 

Mail your cheque / bank draft to

Contemporary Arts Media

C/O Inspire9
Level 2, 90 Maribyrnong St,  
Footscray, 3011 Victoria Australia

 

Q: Do you accept Purchase Orders?

A: Yes, in most cases.

If you are from an educational institution or from a registered organization you have to quote your Purchase order Number. From outside Australia we only accept Purchase Orders from customers who have previously purchased from us.

Please note when ordering by Purchase Order:

All goods remain the property of Contemporary Arts Media until they are paid for in full. Payment is required within 21 days of invoice date and late payments will attract a 5% surcharge. Without payment of your invoice you do not have the requisite license. Using the films without payment after 21 days is illegal and in breach of international copyright law.

 

Q: My school's purchasing policy doesn't let me use a credit card. Can I still order from artfilms?

A: Institutions are able to order without pre-payment.

Choose the "Submit a Purchase Order" option when you are checking out. You need to quote your Purchase Order number. If you are a new customer, we may ask for pre-payment by a means other than credit card.

 

Q: Where do you ship to?

A: Everywhere (Almost).

Our customers order from all over the world, from Alaska to Chile and from West Africa to East Asia.

 

Q: How do you ship the packages?

A: We use Australia Post (From Australia) or Royal Mail (from UK) to send packages by airmail.

We find this service to be reliable and economical. However, for an extra fee you can also request shipping by courier. Occasionally we will insist on shipping by courier, depending on the country you order from, but usually we find the good old-fashioned postal services of the world will deliver the goods to you without problem.

 

Q: I need to set up artfilms as a vendor. What are the company details?

ABN: 65 788 097 528 ACN: 107 103 382

Company Name: Contemporary Arts Media

Address: Level 2, 90 Maribyrnong St,  Footscray VIC 3011

Physical Address: Level 2, 90 Maribyrnong St,
Victoria 3011 Australia

Phone: +61 3 (0) 837 47682

Ordering contact: Customer Service order@artfilms-digital.com

Accounts contact: accounts@artfilms-digital.com

 

A/C Name: Contemporary Arts Media
Bank Name: ANZ
BSB: 013 435
A/C No: 450854302
International Swift Code: ANZBAU3M
Bank Address: 307 Clarendon St, South Melbourne, VIC 3205,Australia
Reference: Your invoice Number 
Remittance advice: accounts@artfilms.com.au

 

Q: How do I request a quote?

A: The quickest way is to create your own quote using our wishlist function on the website.

If you are from a high school and want to see what discounts will apply to you, you will need to login first. You can also email us and request a quote. We will usually respond within 24 hours.

 

Q: Can you send a proforma invoice so I can prepay my order?

A: Yes, certainly!


Q: Can I preview DVDs before I buy them?

A: For copyright reasons we cannot send DVDs to be previewed. You can, however, watch screeners for many of our products on this website.

 

Q: Can I return the DVD if it is faulty or the content is not suitable for my course?

A: Please read our policy on Warranty and Refund:

Quality: All orders are accepted on a firm sale basis. Although all precaution has been taken to provide you with a good quality copy, still some players might have problems playing the DVDs. If you notice any problems, please contact us and we will replace any defective film free of charge.

Content: Of course, we want our customers to be satisfied with the product they buy. If you are dissatisfied with a purchase you can return the item within 10 days for a refund. We require a written explanation why you think the DVD is not suitable for your teaching purposes. You need to pay for the postage cost only.

From private customers we are not able to accept returns, sorry.